Delivery & Returns

Delivery Information

Please note if you'd like an item delivering outside of the UK please speak to one our team prior to placing an order.

If you have selected "Institute Collection", once your order is ready, it will be shipped to your institute where it will be available for collection.

Deliveries are made from Monday to Friday 8am to 6pm. We currently do not deliver at weekends or on public holidays.

We will notify you by e-mail once your order has been dispatched.

Please note that your item may be left with a neighbour unless we're instructed otherwise.

What happens if I want to cancel an order?

In order to be able to offer you a fast delivery we typically start work on your order within hours. This means that unfortunately it is not always possible to cancel your order.

Expenses are incurred once an order is placed with us including artwork production, ordering of materials, and placement of orders with vendors which are subject to their cancellation or restocking policies and charges. If an order is cancelled once placed, Thread A Pixel reserves the right to charge for artwork fees, restocking costs and any other expenses incurred by us between the time we received your payment and the cancellation request was received.

Returns

Our goal is one-hundred percent customer satisfaction, so if you are unhappy with your order please contact us. As we provide personalised goods, however, we cannot accept returns unless we have made a mistake or the garments are faulty. Please return any faulty goods to us within 30 days of receipt for investigation. Please be aware The Distance Selling Regulations Act of 2000 does not apply to "personalised goods or goods made to a consumer's specification".

Before placing your order, please be careful to check product size information. As we supply garments from different manufacturers there is no such thing as a standard size, for example a medium produced by Fruit of the Loom may differ to a medium by Gildan. On every product there is accurate sizing information when selecting the size it wil say the measurements.

This will give you the information you need to make a decision on the sizes you wish to order that product in. Once a garment is personalised we can only accept returns based on sizing issues if the product does not measure what we say it will on that items size information. If you receive garments that do not measure what we say, please contact us where our customer service team will be happy to help.

All personalised items from Thread A Pixel are made to order; this includes items purchased from our "pre-designed" section or items purchased through affiliated merchandise stores.

Blank products can be returned to us within 14 days of delivery for a refund of the cost of the item. Please contact customer services with your order number if you would like to return blank items and they will provide further instructions.